Frequently Asked Questions

Find answers to the most common questions about purchasing and using our digital products.

How do I download my purchase?

After completing your purchase, you will receive an immediate download link on the order confirmation page. You will also receive a confirmation email with the download link. Simply click the link to download your file(s) directly to your device.

What payment methods do you accept?

We accept all major credit and debit cards including Visa, Mastercard, American Express, and Discover. All payments are processed securely through our encrypted payment system.

Can I get a refund?

Yes. We offer a 7-day refund policy for digital products that have not been downloaded. If you have not downloaded your purchased product within 7 days of purchase, you may request a full refund by contacting our support team at support@vavacidigital.com. Please include your order number in the request. Downloaded products are not eligible for refunds.

What file formats are your products in?

Our products come in various formats depending on the product type. Common formats include PDF, ZIP, PSD, AI, SVG, DOCX, XLSX, and more. Each product listing clearly states the file format(s) included.

How long are download links valid?

Download links are valid for 30 days from the date of purchase. We recommend downloading your files immediately after purchase. If your download link expires, please contact our support team and we will resend it to you.

Can I use the products for commercial purposes?

Licensing varies by product. Most products include a standard personal/commercial license. Please check each product description for specific licensing details, or contact us for clarification.

What if I have trouble downloading?

If you experience any issues downloading your purchase, please contact us at support@vavacidigital.com with your order number. Our support team will assist you within 24-48 hours.